OUR CUSTOMERS ARE TALKING

General

This Privacy Notice sets out how LASERWORX, LLC. processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that we interact with, or any individual who is connected to those parties) or otherwise. Where the data held is on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to jim@golaserworx.com.

Who We Are

LASERWORX is a business service that offers custom laser cutting and engraving using state-of-the-art technology and state-of-the-art laser equipment.

Our Address is 236 East High St. Pottstown, PA 19464

We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, we endeavor to ensure that any parties with whom we co-operate apply the same high standards when it comes to data protection and privacy as we do.

Your Personal Information

We collect personal information that you voluntarily provide. This information is collected, notably when you:

Make a submission on our contact form

The personal information we will ask you to provide are:
First Name
Last Name
Email Address
Message/Comments

How we use it

We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

The purposes for which we collect your personal information are as follows:

To comply with a legal obligation to which we may be subject.
To enable us to perform our obligations towards you.
To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
To communicate with you about our services that may be of interest to you.
To inform you about promotional events, special offers, etc.
Any other purpose specifically requested and/or agreed by you

Your personal information is processed and stored in our offices located in Limassol. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.
No third party providers have access to your data, unless specifically required by law.
We shall not carry out any automated decision-making activities, including profiling, using your personal information.

How long we keep it

Your information will be kept only for as long as required to fulfill the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory, or technical reasons.

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.

Changes to this Privacy Notice

LASERWORX keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will be communicated to you promptly and shall also appear on our website at https://www.laserworxonline.com.

This Privacy Policy was last updated on 24 Apr 2023.

Your rights

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at jim@golaserworx.com.

In the event that you wish to complain about how we have handled your personal data, please contact LASERWORX at jim@golaserworx.com. We will then look into your complaint and work with you to resolve the matter.